Method Platform Enterprises
Technical Support – FAQs
Platform Method Agency Unlimited methodplatform.com
Q: I can’t log into my account. What should I do?
A: Try resetting your password using the 'Forgot Password' link on the login page. If the issue persists, email us at support@methodplatform.com.
Q: I didn’t receive my confirmation or download link.
A: Please check your spam/junk folder. If it’s not there, reach out to support@methodplatform.com and include your order details.
Q: How do I update my account information?
A: Log in, go to your dashboard, and select ‘Account Settings’ to update your name, email, or password.
Q: My card was charged but I didn’t get access.
A: Email support@methodplatform.com with your full name, transaction ID, and purchase details. We’ll verify and resolve the issue quickly.
Q: How do I cancel my monthly subscription?
A: Log into your account and go to the ‘Subscriptions’ tab. You can cancel at any time before your next billing cycle.
Q: Can I get a refund?
A: No. All payments, including digital downloads and services, are non-refundable as stated in our Terms and Conditions.
Q: Where do I find my purchased digital products?
A: After payment, you will receive an email with a download link. You can also access your files from your user dashboard under ‘My Products.’
Q: My download link isn’t working.
A: Sometimes browser settings or firewalls block download links. Try a different browser or device. If it still doesn't work, contact us.
Q: How long do I have access to digital products?
A: Digital downloads are available indefinitely unless otherwise specified. Be sure to save them to your device for long-term access.
Q: How do I book a mentorship session?
A: Go to the ‘Mentorship’ section, choose your package, and follow the booking instructions. You will receive a calendar invite once confirmed.
Q: I missed my scheduled session. Can I reschedule?
A: We offer one courtesy reschedule if requested at least 24 hours in advance. Missed sessions without notice are non-refundable.
Q: How can I get in touch for personalized help?
A: Email us directly at support@methodplatform.com or use the contact form on the website. We aim to respond within 24-48 business hours.
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